FAQ’S, USER GUIDES, AND CONTACT

Help & Support

General     Billing     TV    Internet     Phone     Network Mgmt   Speed Test     Contact Form

FAQs

General

Does the customer have to pay an installation fee for FTTH (Fiber to the Home)?

No, however, if the customer does decide to add a service such as Internet or Cable TV, an activation fee may apply.

How long does the installation process take?

The time required depends on the services requested.

Can I receive FTTH (Fiber to the Home)?

We currently offer FTTH in Binford, Cooperstown, Davenport, Enderlin, Finley, Glenfield, Kindred, McHenry, Sharon, and Sheldon.

What is a Network Interface Device (NID)?

A NID is an electronic device that connects the telephone line to the local phone system.  A NID is installed on the outside of your home. An additional box is installed inside and connected to an electrical outlet that powers the NID.

*IMPORTANT*
The amount of electricity used is small, but in case of an outage, a backup battery will supply power for a limited amount of time, then all services will be lost until power is restored to the box.

What does FTTH (Fiber to the Home) provide to me?

FTTH upgrades current plant facilities. It will allow us to improve your phone, cable tv, and internet services through the utilization of fiber and new Network Interface Devices (NID).

What does MLGC stand for?

MLGC is an acronym that was derived from our two telephone companies of ​M​oore & ​L​iberty and ​Griggs ​C​ounty Telephone Companies. Although, Moore & Liberty no longer exist their values and legacy are deeply rooted in MLGC.

FAQs

Billing

What is the Federal Subscriber Line Charge?

This charge was imposed by the FCC and has been in effect since 1985. This surcharge brings local service rates more in line with the actual costs and affects telephone customers throughout the United States.

What is the Telecommunications Relay Service Surcharge?

The State of ND mandates all telephone companies to collect this charge for each telephone line monthly. It helps to pay for the costs of establishing and maintaining a statewide Relay Service for the hearing impaired.

Why is my first month’s bill so high?

MLGC bills a month in advance. If service was installed within the previous month, your first bill may cover more than one month of service. Your first month’s bill may also include partial charges from the day you connect service to the end of that month AND the next full month of service. Installation & equipment charges may also appear if applicable.

Details of these charges are located on page 2 of your billing statement.

When will I receive statements and when are they due?

Customers receive their statements on or around the 1st of the month. The due date is on the 15th of the same month. You may also view your statement online with our SmartHub.

What payment options are available?

  1. Options include mail or deliver to our address (drop-boxes are located at our Enderlin, Finley, and Cooperstown offices) or you can manage and make payments through our SmartHub system.
  2. Go to https://mlgc.smarthub.coop to view and securely pay your bill online with Visa, Mastercard, Discover or from a checking or savings account.
  3. Make a one-time payment using the SmartHub Pay Now option,or call the number on your billing statement to sign up for automatic electronic monthly payment via credit card, checking, or savings account.
  4. You can also call 1-844-210-8263 to make a payment on your bill over the phone using a credit/debit card or check using an automated system and all of your personal information will be entered by YOU.
FAQs

TV

How do I register for WatchTVEverywhere?

If you subscribe to MLGC Cable, you can watch MLGC cable programming at home or on the go with WatchTVEverywhere. This service allows you to stream your favorite channels and programming to your tablets, laptops, smartphones, Smart TV’s and other Wi-Fi or data-enabled devices, such as Roku, Apple TV, and Amazon Fire TV Sticks.

To sign up, simply visit www.watchtveverywhere.com then select “MLGC” from the TV provider menu. Click on ‘register’ in the upper left-hand corner to create a FREE account, username and password. You will need the correct spelling of your last name and your MLGC account number which can be found on your MLGC monthly bill. (If you are a business, you will need to enter your full business name.) Once you have completed the registration process, you will need to check your email and click on the activation link.

Note, that some network channels only work with certain platforms. So, if you are having trouble viewing a channel on a certain device, you may want to try another type of device. Also, some channels, such as ESPN or FSN may require you to download an app such as WatchESPN to view their programming. If so, you may be required to enter your MLGC WatchTVeverywhere login information.

If you do not see a certain network on your homepage, be sure to check back often, as we are continually adding more content.

How many total hours of programming can I record on my DVR?

The total hours of recorded content will vary based on the storage capacity of your specific DVR model and type of content (digital SD or HD) being recorded. Recorded hours are estimated.

Model DCT6416: Standard Digital Channels- 55-100 hours, HDTV Channels- 14-21 hours.

Model DCX3400: Standard Digital Channels- 80-150 hours, HDTV Channels- 20-30 hours.

Model DCX3510: Standard Digital Channels- 175-350 hours, HDTV Channels- 50-60 hours. This model is an Advanced DVRHD Receiver.

How can I fit the image on my TV into the screen?

You can adjust the image to fill the screen by changing the aspect ratio or by using the zoom control. The aspect ratio is the relationship of the screen’s width to its depth. Standard TVs have a 4:3 aspect ratio; widescreen and HD TVs are 16:9. Most modern video sources, such as DVD players, game consoles, cable boxes, and DVRs also have an aspect ratio control. Check your  manual(s) for more information.

Why is my TV screen black and cannot view any channels?

If this is only happening on one TV, you may need to verify your TV is on the correct SOURCE/INPUT. The VIDEO INPUT button is located in the upper left corner of the MLGC remote. Press the VIDEO INPUT button to correct the input.

Verify that the Cable TV set-top box and TV are both ON.

Where does MLGC provide Cable TV?

MLGC provides Cable TV in all of our Binford, Cooperstown, Davenport, Enderlin, Finley, Kindred, Glenfield, McHenry, Sharon, and Sheldon areas.

How does a residence/business sign up for new services?

Contact us and let us know what services you would like installed.  Once registered, an employee will need to enter your home or business to complete the installation.

4 Pack Calling Features

Is there equipment to purchase for FTTH (Fiber to the Home)?

No. There will be no equipment to purchase. A TV is necessary to view programming of the Cable TV and we have Digital Video Recorders (DVR) and HD receivers for monthly lease.

FAQs

Internet

What are MLGC’s mail server settings?

INCOMING MAIL SERVER: mail.mlgc.com

POP3 (MLGC preferred method)
POP3 configuration may be used when a single device is used to access the email account because messages are downloaded from the server and will stay on the device until deleted. No other device will be able to view or download messages from an account that has been configured as a POP3 unless the device is set up to leave
a copy of the message on the server for a given time frame.

IMAP
IMAP configuration may be used when multiple devices are used to access the same email account because messages remain on the MLGC server until deleted or moved to a local folder.

WARNING:
STORAGE LIMITS ARE 50 MB FOR A STANDARD MLGC EMAIL ACCOUNT. If you set up your device using IMAP, be sure that all other devices are also configured for IMAP to avoid any unwanted email experiences.
If you have questions on which method is best for you please contact our office at 877-893-6542.

OUTGOING MAIL SERVER: smtp.mlgc.com
The Outgoing Mail Server does require authentication. Check the “My server requires authentication” box.

How do I get my email when I am out of town?

Access your MLGC Webmail here or at https://mail.mlgc.com/webmail/src/login.php. Be sure to enter your complete email address (ex. joenelson@mlgc.com)

Do you have after-hours support?

For assistance after our regular business hours simply call 1-877-893-MLGC and press option 2 to be connected to a representative.

FAQs

Phone

How does the Voicemail to Email feature work?

Voicemail to email is a system feature that records a voicemail as an audio file and sends it to a selected email address. The recipient can download the file right from their email and play it using a media player on their smartphone or PC.

What is the Call Waiting feature?

Call waiting allows a subscriber to suspend a telephone call already in progress to accept a second call.

How do I get my voicemail when I am out of town?

1. Call your number. When your message begins press the * key. You will then be asked to enter your pin.

2. Access your MLGC Voicemail online at https://commportal.mlgc.com/#login.html. Login using your 10 digit phone number and your password (not your pin).

Residential Lifeline Support

Lifeline Support is a federal program that offers a discount to eligible customers on their monthly telephone or internet service. Eligible customers will get up to $9.25 toward their bill.
FAQs

Network Management

Does MLGC discriminate against particular types of applications or content?

No. MLGC does not manage its network based on online protocols, activities or applications that a customer uses. Rather, MLGC’s network management practices focus on current network  conditions and the aggregate amount of bandwidth being used by customers.

What should I do if my account is suspended?

If your account is suspended, you should contact MLGC and follow MLGC’s instructions for reinstating service.

How will I know if my account is suspended because of a violation of MLGC’s policies, Broadband Internet AUP, Terms and Conditions of Service or Service Agreement?

Generally, you will have received a notification from MLGC that you have committed a violation and would have been given a period of time during which to take corrective action. If, however, your violation persists, you will discover that you are unable to access the Internet through MLGC’s Broadband Internet service. You will be unable to surf the web or conduct online activities.

Will I be suspended from the network if I use certain applications?

MLGC’s reasonable network management tools and practices do not discriminate between applications. They are application-agnostic. Thus, MLGC will not manage its network congestion or security protocols based on applications being used by its customers on the MLGC’s broadband Internet service.  MLGC’s network management is based on current network conditions and the aggregate amount of bandwidth being used by customers.

What can I expect if I am in violation of MLGC’s policies, Terms and Conditions of Service, the Broadband Internet AUP or the Internet Service Agreement?

If you, the customer, are in violation of any of the foregoing, the impact to your online experience may include, but will not necessarily be limited to, any one or all of the following:

  • Notification by MLGC that you are in violation of the company’s policies, terms and conditions or agreement and given a reasonable timeframe in which to take corrective action
  • Removal or blockage of material that has resulted in the violation including, but not limited to, illegal content
  • Suspension or delay of the delivery of email if deemed excessive
  • Filtering of Internet transmissions, and suspension or termination of your Broadband Internet service account

Customers could also experience longer download or upload times or slower web surfing.

Will MLGC’s network management impact my online experience?

MLGC uses reasonable network management tools and practices that are minimally intrusive to its customers and are consistent with industry standards. In accordance with MLGC’s policies, Terms and Conditions for Service, Broadband Internet Acceptable Use Policy (“AUP”), and the Internet Service Agreement, Customers have agreed to comply with all current bandwidth, data storage, and other limitations on MLGC’s Broadband Internet services. Thus, MLGC’s tools and practices will generally impact only users that have violated the terms of MLGC’s policies, AUP, Terms and Conditions for Service, or the Internet Service Agreement. Users are also more likely to experience an impact on online experience during peak periods where congestion is prevalent.

How does MLGC manage its network?

MLGC has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet. MLGC’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive. MLGC may use one or more of the following industry standard techniques to manage its network. This list is not exhaustive:

  • Monitoring the network to identify congestion, security breaches, malware or damage to the network
  • Rerouting Internet traffic to relieve congestion
  • Port Filtering
  • Additions or upgrades to increase network capacity
  • Enforcement of Acceptable Use Policy, Terms and Conditions of Service, and/or Service Agreements against customers abusing the network
  • Using security protocols to ensure authentication of customers
  • Providing resources to customer’s for identifying and reporting spam, viruses, firewall issues, and phishing schemes
  • Filtering spam
  • Preventing viruses from harming the network
  • Thwarting denial of service attacks

Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses. Reasonable network management practices ensure that you will have the best possible broadband Internet experience.

Why does MLGC manage its network?

MLGC manages its network in order to provide the ultimate broadband Internet service to its customers. MLGC acknowledges that bandwidth and network resources are not infinite and must be reasonably confined. In order to bring you the best possible broadband Internet experience, MLGC enforces network management policies that limit network congestion and delay while ensuring that all Internet content is treated equally and is not unlawfully blocked or degraded. MLGC’s network management practices are intended to protect the network, and MLGC’s customers, from network congestion, threats to the network, security attacks, viruses and spam. MLGC manages its network in a way that is transparent and nondiscriminatory.

Which parts of the network does MLGC manage?

MLGC manages only the portion of the network that begins on the outside of the customer’s home up to the point where the internet traffic is handed off to the public network. MLGC does not control the equipment inside the customer premise such as routers, computers, application software, and inside wires, which can affect the performance of the broadband service. MLGC also does not control the operation of specific websites that may slow down during busy periods or the overall performance of the public internet.

What is network management?

Network management is the reasonable and nondiscriminatory enforcement of network usage policies and the management of bandwidth use and capacity. Network management includes congestion- and security-protocol-management. While maintaining its network, MLGC is also promoting the dynamic benefits of an open and accessible Internet. So, the broadband experience of MLGC’s customers will generally not be impacted by the industry-standard network management techniques used by MLGC.

How fast is my internet?

Speed Test

Speed Test

Get in Touch


Call Us

877-893-6542

Email Us

info@mlgc.com

Visit Us

MONDAY-FRIDAY
8:00 AM – 5:00 PM

ENDERLIN
301 Dewey Street
701-437-3300

COOPERSTOWN
805 Lenham Avenue SE
701-797-3300