Help & Support

ProtectIQ gives subscribers an extra layer of protection with tools that keep their home network safer by blocking viruses, malware, and malicious websites from all connected devices in their home.

ExperienceIQ gives subscribers (especially parents) advanced control of their online experience, including the ability to set online time limits, block or time access to specific content, applications and websites, and view device usage information.

Call MLGC toll free at 1.877.893.MLGC to subscribe to ProtectIQ and/or ExperienceIQ.  ProtectIQ and ExperienceIQ are $4/month each or $7/month for both.

MLGC offers an affordable internet plan of 100/20 Mbps for $30 per month to approved Lifeline customers.

Getting MLGC TV is easy!  Simply call MLGC, provide your email address along with the channels, streams, and DVR storage you would like.  An email with a link will be sent to you to establish your MLGC TV password.  Once registration is complete, download the MLGC TV app on your streaming device and you are ready to go!

To reset your password without calling MLGC, go to https://watch.mlgc.tv/signin?redirectTo=%2F. Click on “Forgot Password?” on the bottom, enter your email address. You should get an email to set a new password. Please note, when you change passwords, you will be required to resign into all devices you watch on. Remember your username is always your email address.

Replay TV allows you to go back 72 hours to watch a show or movie you missed, that you did not record.  Replay TV is not available on all network channels based upon our contract rights with the networks.

3 concurrent streams are FREE and included with every subscription.  More streams can be added for a monthly fee.

The MLGC TV app only streams on MLGC Internet, but you can, however, watch and set your MLGC TV DVR recordings.  MLGC TV customers can also use the WatchTVEverywhere link (wtve.net) to access the MLGC TV subscribed network apps while outside of the MLGC Internet area. Select MLGC TV as Your TV Provider on the dropdown menu.

Yes, MLGC TV users can sign into their account at https://watch.mlgc.tv on any supported web browser inside the MLGC Internet network.

Yes, create a PIN to be able to enable parental controls.  Then when on, the PIN must be entered each time to play content with a parental guidance rating of TV-MA, R or NC-17.

Most of the time, the Firestick will try to do an update when you are not using it but sometimes these updates fail. It is important for the Firestick to be up to date. To check for an update, go to the main menu of your Firestick, on the far right there is a gear icon. Click on that and then scroll down to “My Fire TV”. Click on “about”. Then scroll to check for updates. If an update is needed, click install the update.

Yes, you can connect your Firestick to your soundbar or speakers. On the home screen, go to the gear icon on the right side. Go down to “equipment control”. Then, “manage equipment”. Then add equipment. Then you should be able to add soundbar and follow the on-screen instructions.

Yes, we recommend doing this right away. On the Amazon home screen, go to the box with 3 squares and a plus sign. This will show all the apps you have on the Firestick. Find your MLGC TV or desired app, click the menu button on your Firestick remote. On the submenu, click move to front and this will move your MLGC TV app to your Amazon home screen. You can do this with any app you frequently use so that they are more accessible.

MLGC stands for Moore & Liberty and Griggs County Telephone Companies. While Moore & Liberty no longer exist, their values continue in MLGC today.

MLGC bills one month in advance. If your service started in the previous month, your first bill may cover partial charges for the first month and the full charges for the next. Any installation or equipment fees, if applicable, will also be included. See page 2 of your bill for details.

Pay by mail, at drop boxes in Enderlin, Finley, or Cooperstown, or online using SmartHub at https://mlgc.smarthub.coop. Payments can be made via Visa, Mastercard, Discover, or from your checking/savings account. You can also call 1-844-210-8263 to pay via credit/debit card or check through an automated system.

Sign up for automatic payments through SmartHub to ensure your bill is paid on time every month. Payments are taken from your credit/debit card or bank account on the 15th, or the next business day.

This FCC-mandated surcharge has been in place since 1985 and aligns local service rates with actual costs. It affects all telephone customers across the U.S.

North Dakota requires all telephone companies to collect a monthly fee per phone line to support a statewide Relay Service for the hearing impaired.

This FCC-mandated fee helps telephone companies cover some of the costs of providing and maintaining phone services.

This fund ensures affordable phone service for all Americans, including low-income consumers, those in high-cost areas, schools, libraries, and rural health care providers. It helps maintain vital communication links, including access to emergency services.

With many organizations collecting personal information, the FCC has regulations to protect your privacy. Learn more at: https://www.fcc.gov/consumers/guides/protecting-your-privacy.

MLGC has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet. MLGC’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive. MLGC may use one or more of the following industry standard techniques to manage its network. This list is not exhaustive:

• Monitoring the network to identify congestion, security breaches, malware or damage to the network
• Rerouting Internet traffic to relieve congestion
• Port Filtering
• Additions or upgrades to increase network capacity
• Enforcement of Acceptable Use Policy, Terms and Conditions of Service, and/or Service Agreements against customers abusing the network
• Using security protocols to ensure authentication of customers
• Providing resources to customer’s for identifying and reporting spam, viruses, firewall issues, and phishing schemes
• Filtering spam
• Preventing viruses from harming the network
• Thwarting denial of service attacks

Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses. Reasonable network management practices ensure that you will have the best possible broadband Internet experience.

To help in reducing the number of illegal robocalls that may originate on our network, MLGC has implemented robocall mitigation efforts to monitor our network and verify calls originating and terminating over our network are from legitimate numbers.

Users of MLGC’s voice service are prohibited from originating illegal and spoofed robocalls with the intent to defraud, cause harm or wrongly obtain anything of value from the recipient of the call. Violation of these terms can result in suspension or termination of the user’s voice telephone service.

To report suspected illegal robocalls, call our toll-free number 877-893-6542 or email us at info@mlgc.net

Yes, if you have an active phone service currently, you can have us port your number. Porting is when you transfer your active number from one company to another. We can only port from certain companies and only landline numbers can be ported.

Important things to know if you want to port:

1. Do not cancel your phone line if you would like to port your number. It must be an active number to port it over. Once the number has been successfully transferred over to MLGC, it will no longer be active under the previous carrier.
2. Sometimes the carrier puts a freeze on the line when ports are requested. In those cases, we will ask you to contact the carrier to have the freeze released. If this happens, you will need to get a confirmation number and name and contact number of the person you spoke with.
3. We will need our letter of authorization form filled out in order to complete the request. This form is used to submit information with the current carrier and is required for us to take a number. You should complete the form with your current carrier information, not the information on the MLGC account you create, and return to us. The form can be found under calling features below.
4. If porting from Verizon, they require a porting pin number. To get this pin, you need to call Verizon and request a pin to port your number within 24 hours of the port.