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Come Visit
Monday-Friday
8:00 AM – 5:00 PM
Enderlin
301 Dewey Street
701-437-3300
Cooperstown
905 Lenham Avenue SE
701-797-3300
Contact Us
877-893-6542
Leave a voicemail; we’ll get back to you ASAP.
Fiber to the Home (FTTH)
What is Fiber-To-The-Home and how does it benefit me?
Fiber-to-the-Home (FTTH) is a fiber optic connection that runs directly from our central office to your home. This high-speed connection uses hair-thin glass strands to transmit data as light, allowing for fast, reliable internet with virtually unlimited bandwidth. It enhances experiences like streaming, gaming, and online education. Additionally, fiber connections can boost home values and improve service reliability and stability.
In what areas does MLGC provide FTTH?
We offer Fiber-to-the-Home (FTTH) in Binford, Cooperstown, Davenport, Enderlin, Finley, Glenfield, Jessie, McHenry, Sharon, Sheldon, Kindred, Leonard and surrounding rural areas like Braaten Addition, Bison View Estates, Evergreen Lane, Woodlawn Drive, and Newport Ridge. We also provide service in the Amber Plains and Round Hill developments of South Fargo and rural Oxbow and Horace.
If you’re unsure whether your home has MLGC fiber or want to get connected, email us or call toll-free at 1.877.893.6542.
What is the process of bringing fiber to my house?
Bringing fiber to your home involves months of planning and building the network. Once the plan is ready, you’ll see crews working with trenchers and boring machines to install the main line underground. After you sign up for MLGC service, a fiber drop will be installed from the main line to your home. Before laying the fiber, we’ll mark the location of underground utilities with flags in your yard. Once the fiber is installed and connected, a technician will contact you to schedule service installation.
What is a fiber drop?
A fiber drop connects a single fiber cable to fiber cables from MLGC’s network to an Optical Network Terminal (ONT) on the side of your home.
What is splicing?
Splicing is the process of joining two fiber optic cables together.
What is an ONT?
An ONT (Optical Network Terminal) converts the fiber signal into separate signals for TV, phone, and internet. It’s installed outside your home and requires power, with a power supply connected to an outlet inside.
IMPORTANT: The power use is minimal, but during an outage, an optional backup battery provides temporary power. Once the battery runs out, all services will be unavailable until power is restored.
Is there an installation fee for FTTH?
No, however, if the customer does decide to add a service such as Internet or Cable TV, an activation fee may apply.
How long does the installation of services take?
The time required depends on the services requested.
Internet
What is ProtectIQ?
ProtectIQ gives subscribers an extra layer of protection with tools that keep their home network safer by blocking viruses, malware, and malicious websites from all connected devices in their home.
What is ExperienceIQ?
ExperienceIQ gives subscribers (especially parents) advanced control of their online experience, including the ability to set online time limits, block or time access to specific content, applications and websites, and view device usage information.
Ho do I subscribe to start using ProtectIQ and/or ExperienceIQ?
Call MLGC toll free at 1.877.893.MLGC to subscribe to ProtectIQ and/or ExperienceIQ. ProtectIQ and ExperienceIQ are $4/month each or $7/month for both.
Are there any affordable internet plans available?
MLGC offers an affordable internet plan of 100/20 Mbps for $30 per month to approved Lifeline customers.
How do I know how fast my internet is?
Head over to http://mlgc.speedtestcustom.com/ and test your speed!
What are MLGC’s mail server settings?
INCOMING MAIL SERVER: mail.mlgc.com
POP3
POP3 configuration may be used when a single device is used to access the email account because messages are downloaded from the server and will stay on the device until deleted. No other device will be able to view or download messages from an account that has been configured as a POP3 unless the device is set up to leave
a copy of the message on the server for a given time frame.
IMAP
IMAP configuration may be used when multiple devices are used to access the same email account because messages remain on the MLGC server until deleted or moved to a local folder.
WARNING:
STORAGE LIMITS ARE 50 MB FOR A STANDARD MLGC EMAIL ACCOUNT. If you set up your device using IMAP, be sure that all other devices are also configured for IMAP to avoid any unwanted email experiences.
If you have questions on which method is best for you please contact our office at 877-893-6542.
OUTGOING MAIL SERVER: mail.mlgc.com
The Outgoing Mail Server does require authentication.
How do I get my email when I am out of town?
Access your MLGC Webmail here or at https://mail.mlgc.com/webmail/src/login.php. Be sure to enter your complete email address (ex. joenelson@mlgc.com)
Do you have after-hours support?
You can use your SmartHub account to open a trouble ticket with us. This automatically creates a ticket for us, and we monitor these at all times.
Leave us a voicemail! Our voicemail box is monitored at all times, and we will call you back as soon as possible.
For internet assistance only, after our regular business hours simply call 1-877-893-6542 and press option 2 to be connected to a representative.
MLGC TV
How do I get MLGC TV?
Getting MLGC TV is easy! Simply call MLGC, provide your email address along with the channels, streams, and DVR storage you would like. An email with a link will be sent to you to establish your MLGC TV password. Once registration is complete, download the MLGC TV app on your streaming device and you are ready to go!
Can I reset my MLGC TV Password?
To reset your password without calling MLGC, go to https://watch.mlgc.tv/signin?redirectTo=%2F. Click on “Forgot Password?” on the bottom, enter your email address. You should get an email to set a new password. Please note, when you change passwords, you will be required to resign into all devices you watch on. Remember your username is always your email address.
Do I have to have MLGC Internet to get MLGC TV?
Yes, you will need an MLGC internet plan to watch MLGC TV. MLGC internet usage is unlimited.
What is Restart TV?
Restart TV allows you to restart a show or movie if you missed it from the beginning. Restart TV is not available on all network channels based upon our contract rights with the networks.
What is a streaming device?
A streaming device or media player connects your television to the internet and allows you to stream video and music from online services. Visit https://mlgc.com/mlgc-tv/ for a list of recommended and supported devices.
Is a DVR available?
MLGC TV Includes a total of 100 hours of DVR storage in the cloud. Additional hours of DVR storage can be added for a monthly fee. Replay TV and Restart TV do not use your allotted DVR hours.
What is Replay TV?
Replay TV allows you to go back 72 hours to watch a show or movie you missed, that you did not record. Replay TV is not available on all network channels based upon our contract rights with the networks.
How many devices can I watch at the same time?
3 concurrent streams are FREE and included with every subscription. More streams can be added for a monthly fee.
Can I watch MLGC TV if I am not at home or outside?
The MLGC TV app only streams on MLGC Internet, but you can, however, watch and set your MLGC TV DVR recordings. MLGC TV customers can also use the WatchTVEverywhere link (wtve.net) to access the MLGC TV subscribed network apps while outside of the MLGC Internet area. Select MLGC TV as Your TV Provider on the dropdown menu.
Can I watch MLGC TV on a web browser?
Yes, MLGC TV users can sign into their account at https://watch.mlgc.tv on any supported web browser inside the MLGC Internet network.
Are parental controls available?
Yes, create a PIN to be able to enable parental controls. Then when on, the PIN must be entered each time to play content with a parental guidance rating of TV-MA, R or NC-17.
Does my Firestick update on its own?
Most of the time, the Firestick will try to do an update when you are not using it but sometimes these updates fail. It is important for the Firestick to be up to date. To check for an update, go to the main menu of your Firestick, on the far right there is a gear icon. Click on that and then scroll down to “My Fire TV”. Click on “about”. Then scroll to check for updates. If an update is needed, click install the update.
Can I connect my Firestick to my soundbar or speakers?
Yes, you can connect your Firestick to your soundbar or speakers. On the home screen, go to the gear icon on the right side. Go down to “equipment control”. Then, “manage equipment”. Then add equipment. Then you should be able to add soundbar and follow the on-screen instructions.
Can I move the MLGC TV app on my Firestick, so it is easier to find?
Yes, we recommend doing this right away. On the Amazon home screen, go to the box with 3 squares and a plus sign. This will show all the apps you have on the Firestick. Find your MLGC TV or desired app, click the menu button on your Firestick remote. On the submenu, click move to front and this will move your MLGC TV app to your Amazon home screen. You can do this with any app you frequently use so that they are more accessible.
Account & Billing
What does the acronym MLGC stand for?
MLGC stands for Moore & Liberty and Griggs County Telephone Companies. While Moore & Liberty no longer exist, their values continue in MLGC today.
Why is my first month’s bill so high?
MLGC bills one month in advance. If your service started in the previous month, your first bill may cover partial charges for the first month and the full charges for the next. Any installation or equipment fees, if applicable, will also be included. See page 2 of your bill for details.
When will I receive statements and when are they due?
Bills are sent around the 1st of the month, with payments due by the 15th. You can view your bill online using SmartHub, where you can also opt to receive it via email for quicker access.
What payment options are available?
Pay by mail, at drop boxes in Enderlin, Finley, or Cooperstown, or online using SmartHub at https://mlgc.smarthub.coop. Payments can be made via Visa, Mastercard, Discover, or from your checking/savings account. You can also call 1-833-587-0138 to pay via credit/debit card or check through an automated system.
Can I sign up for automatic payment?
Sign up for automatic payments through SmartHub to ensure your bill is paid on time every month. Payments are taken from your credit/debit card or bank account on the 15th, or the next business day.
What is the Federal Subscriber Line Charge?
This FCC-mandated surcharge has been in place since 1985 and aligns local service rates with actual costs. It affects all telephone customers across the U.S.
What is the Telecommunications Relay Service Surcharge?
North Dakota requires all telephone companies to collect a monthly fee per phone line to support a statewide Relay Service for the hearing impaired.
What is the Access Recovery Charge (ARC)?
This FCC-mandated fee helps telephone companies cover some of the costs of providing and maintaining phone services.
What is the Federal Universal Service Charge (FUSC)?
This fund ensures affordable phone service for all Americans, including low-income consumers, those in high-cost areas, schools, libraries, and rural health care providers. It helps maintain vital communication links, including access to emergency services.
Protecting Your Privacy: Phone, Internet, and TV Records
With many organizations collecting personal information, the FCC has regulations to protect your privacy. Learn more at: https://www.fcc.gov/consumers/guides/protecting-your-privacy.
Network Management
Does MLGC discriminate against particular types of applications or content?
No. MLGC does not manage its network based on online protocols, activities or applications that a customer uses. Rather, MLGC’s network management practices focus on current network conditions and the aggregate amount of bandwidth being used by customers.
What should I do if my account is suspended?
If your account is suspended, you should contact MLGC and follow MLGC’s instructions for reinstating service.
How will I know if my account is suspended because of a violation of MLGC’s policies, Broadband Internet AUP, Terms and Conditions of Service or Service Agreement?
Generally, you will have received a notification from MLGC that you have committed a violation and would have been given a period of time during which to take corrective action. If, however, your violation persists, you will discover that you are unable to access the Internet through MLGC’s Broadband Internet service. You will be unable to surf the web or conduct online activities.
Will I be suspended from the network if I use certain applications?
MLGC’s reasonable network management tools and practices do not discriminate between applications. They are application-agnostic. Thus, MLGC will not manage its network congestion or security protocols based on applications being used by its customers on the MLGC’s broadband Internet service. MLGC’s network management is based on current network conditions and the aggregate amount of bandwidth being used by customers.
What can I expect if I am in violation of MLGC’s policies, Terms and Conditions of Service, the Broadband Internet AUP or the Internet Service Agreement?
If you, the customer, are in violation of any of the foregoing, the impact to your online experience may include, but will not necessarily be limited to, any one or all of the following:
- Notification by MLGC that you are in violation of the company’s policies, terms and conditions or agreement and given a reasonable timeframe in which to take corrective action
- Removal or blockage of material that has resulted in the violation including, but not limited to, illegal content
- Suspension or delay of the delivery of email if deemed excessive
- Filtering of Internet transmissions, and suspension or termination of your Broadband Internet service account
Customers could also experience longer download or upload times or slower web surfing.
Will MLGC’s network management impact my online experience?
MLGC uses reasonable network management tools and practices that are minimally intrusive to its customers and are consistent with industry standards. In accordance with MLGC’s policies, Terms and Conditions for Service, Broadband Internet Acceptable Use Policy (“AUP”), and the Internet Service Agreement, Customers have agreed to comply with all current bandwidth, data storage, and other limitations on MLGC’s Broadband Internet services. Thus, MLGC’s tools and practices will generally impact only users that have violated the terms of MLGC’s policies, AUP, Terms and Conditions for Service, or the Internet Service Agreement. Users are also more likely to experience an impact on online experience during peak periods where congestion is prevalent.
How does MLGC manage its network?
MLGC has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet. MLGC’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive. MLGC may use one or more of the following industry standard techniques to manage its network. This list is not exhaustive:
- Monitoring the network to identify congestion, security breaches, malware or damage to the network
- Rerouting Internet traffic to relieve congestion
- Port Filtering
- Additions or upgrades to increase network capacity
- Enforcement of Acceptable Use Policy, Terms and Conditions of Service, and/or Service Agreements against customers abusing the network
- Using security protocols to ensure authentication of customers
- Providing resources to customer’s for identifying and reporting spam, viruses, firewall issues, and phishing schemes
- Filtering spam
- Preventing viruses from harming the network
- Thwarting denial of service attacks
Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses. Reasonable network management practices ensure that you will have the best possible broadband Internet experience.
Why does MLGC manage its network?
MLGC manages its network in order to provide the ultimate broadband Internet service to its customers. MLGC acknowledges that bandwidth and network resources are not infinite and must be reasonably confined. In order to bring you the best possible broadband Internet experience, MLGC enforces network management policies that limit network congestion and delay while ensuring that all Internet content is treated equally and is not unlawfully blocked or degraded. MLGC’s network management practices are intended to protect the network, and MLGC’s customers, from network congestion, threats to the network, security attacks, viruses and spam. MLGC manages its network in a way that is transparent and nondiscriminatory.
Which parts of the network does MLGC manage?
MLGC manages only the portion of the network that begins on the outside of the customer’s home up to the point where the internet traffic is handed off to the public network. MLGC does not control the equipment inside the customer premise such as routers, computers, application software, and inside wires, which can affect the performance of the broadband service. MLGC also does not control the operation of specific websites that may slow down during busy periods or the overall performance of the public internet.
What is network management?
Network management is the reasonable and nondiscriminatory enforcement of network usage policies and the management of bandwidth use and capacity. Network management includes congestion- and security-protocol-management. While maintaining its network, MLGC is also promoting the dynamic benefits of an open and accessible Internet. So, the broadband experience of MLGC’s customers will generally not be impacted by the industry-standard network management techniques used by MLGC.
Phone
How does the Voicemail to Email feature work?
Voicemail to email is a system feature that records a voicemail as an audio file and sends it to a selected email address. The recipient can download the file right from their email and play it using a media player on their smartphone or PC.
What is the Call Waiting feature?
Call waiting allows a subscriber to suspend a telephone call already in progress to accept a second call.
How do I get my voicemail when I am out of town?
1. Call your number. When your message begins press the * key. You will then be asked to enter your pin.
2. Access your MLGC Voicemail online at https://commportal.mlgc.com/#login.html. Login using your 10 digit phone number and your password (not your pin).
Residential Lifeline Support
Robocall Mitigation
To help in reducing the number of illegal robocalls that may originate on our network, MLGC has implemented robocall mitigation efforts to monitor our network and verify calls originating and terminating over our network are from legitimate numbers.
Users of MLGC’s voice service are prohibited from originating illegal and spoofed robocalls with the intent to defraud, cause harm or wrongly obtain anything of value from the recipient of the call. Violation of these terms can result in suspension or termination of the user’s voice telephone service.
To report suspected illegal robocalls, call our toll-free number 877-893-6542 or email us at info@mlgc.net
Can I keep my current phone number?
Yes, if you have an active phone service currently, you can have us port your number. Porting is when you transfer your active number from one company to another. We can only port from certain companies and only landline numbers can be ported.
Important things to know if you want to port:
- Do not cancel your phone line if you would like to port your number. It must be an active number to port it over. Once the number has been successfully transferred over to MLGC, it will no longer be active under the previous carrier.
- Sometimes the carrier puts a freeze on the line when ports are requested. In those cases, we will ask you to contact the carrier to have the freeze released. If this happens, you will need to get a confirmation number and name and contact number of the person you spoke with.
- We will need our letter of authorization form filled out in order to complete the request. This form is used to submit information with the current carrier and is required for us to take a number. You should complete the form with your current carrier information, not the information on the MLGC account you create, and return to us. The form can be found under calling features below.
- If porting from Verizon, they require a porting pin number. To get this pin, you need to call Verizon and request a pin to port your number within 24 hours of the port.